We've been keeping a secret!

Without even realising it, we've been doing something on the hush-hush!

We are open Saturday morning, with our neuro physios available to keep your program ticking along. This can be especially helpful for people who have other things to do during the week. Like work, or school. Or looking after the family.

Those who do know about our Saturday morning secret keep us pretty busy, but if you would like to benefit from this time slot, give us a call on 9803 7755, or contact us

Welcome Dr Susan Morris!

We welcome Dr Susan Morris to the Neurological Rehabilitation Group. Susie has been appointed Clinical Mentor for our therapy team, to move us ahead in providing outstanding neurological physiotherapy.

Susie earned her Clinical Doctorate of Physiotherapy with research in strengthening for people with ABI. Susie is no stranger to the Neuro Rehab Group, as she started her

Making sure we get it right

It's always a challenge to make sure our clients are getting the best service available, from best practice physiotherapy to effective and friendly reception. One way we do this is to ask our clients how we are doing, and how we could do better. The responses to our patient satisfaction survey are illuminating.

Results

50% of our patients ranked us 10/10 in satisfaction with our service.

88% of our patients rated us at 8/10 or higher.

Qualities our patients particularly liked were our professionalism (9 mentions), friendliness (12), care and attention (7), and the

We've had a busy year and have expanded our therapy staff. Welcome to Zhao Teoh, Leanne Tao, and Dina Pogrebnoy. As well as being great physios, these therapists share another attribute - they each speak a second (and sometimes third) language! Clients attending this practice are now able to communicate in Cantonese, Mandarin, Malaysian, and Russian. We also have a physio fluent in Spanish - Scott Edwards. Needless to say, it has been great for some of our clients to find a physio who can really communicate!

So if you have a specific language need, just let our reception staff know, and they will book an appointment with the appropriate physiotherapist

Julia Zanker has recently joined the Neuro Rehab Group full time, and is quickly settling in to the demandsof the role.

Julia's background includes working in South Australia in rehabilitation for people with stroke and Parkinson's Disease, and with paediatric patients with Acquired Brain Injury and Spinal Cord Injury. In addition Julia brings ecperience in musculo skeletal physiotherapy through her work in orthopaedic private practices, including time working in Singapore.

Kinesiotape has been used since the 1970s for sporting injuries - you may have seen Olympians, professional tennis palyers and cyclists among the many sportsmen with colourful tape adorning shoulders, knees and ankles. At the Neurological Rehabilitation Group we have been using Kinesio tape for 4 years to assist in managing changes in muscle activity, swelling and pain.

Two of our staff have just taken part in a training weekend with the Kinesiotaping Association. We found it really good to upgrade our skills and learn the most up to date techniques.

Some of the instances where Kinesio